Return & Refund Policy
At DEX SARL, we aim to provide our customers with the best shopping experience. If you are not satisfied with your purchase, our Returns and Refunds Policy outlines how we can assist you.
1. Eligibility for Returns
1.1 Time Frame: Items may be returned within 14 days from the date of delivery.
1.2 Condition: Items must be in their original condition, unused, and with all original packaging and tags intact.
1.3 Exclusions: The following items are non-returnable:
- Perishable goods (e.g., food, flowers).
- Customized or personalized products.
- Items marked as final sale.
2. Return Process
2.1 Initiation: To initiate a return, please contact us at social@destinators.com or call +961 81 795 000.
2.2 Documentation: Provide your order number, proof of purchase, and reason for return.
2.3 Shipping: Customers are responsible for return shipping costs unless the item received was defective or incorrect.
3. Refunds
3.1 Approval: Refunds are processed once the returned item is inspected and approved.
3.2 Method: Refunds will be issued to the original payment method within 7-10 business days.
3.3 Deductions: If applicable, deductions for restocking fees or shipping costs may apply.
4. Exchanges
4.1 Eligibility: Items eligible for exchange must meet the same conditions as returns.
4.2 Process: Contact us at social@destinators.com to arrange an exchange. Availability of replacement items depends on stock.
5. Damaged or Incorrect Items
5.1 Notification: If you receive a damaged or incorrect item, notify us within 48 hours of delivery.
5.2 Resolution: We will arrange for a replacement or refund at no additional cost to you.
6. Contact Information
For questions about returns or refunds, reach out to us at:
- Email: social@destinators.com
- Phone: +961 81 795 000
- Address: Verdun Street, Verdun 732, 9th floor
