Privacy Policy
1. Introduction
DEX SARL (“we,” “our,” or “DEX”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website www.mydex.shop and related services.
2. Information We Collect
We collect the following types of personal information to provide and improve our services:
- Personal Identification Information: Full name, email address, phone number, billing address, and shipping address.
- Order Information: Product details, order history, payment method (e.g., credit/debit card, PayPal).
- Account Information: Login credentials (username, password).
- Browsing Data: IP address, browser type, device information, operating system, cookies, and pages visited on our site.
- Communication Data: Customer service inquiries, feedback, and correspondence.
3. How We Use Your Information
The personal data we collect is used to:
- Process and fulfill orders, including delivery and invoicing.
- Provide customer support and respond to inquiries.
- Improve website functionality and user experience.
- Send transactional and promotional communications (with your consent).
- Detect and prevent fraud or unauthorized transactions.
- Comply with legal and regulatory obligations.
4. Data Sharing
We may share your data with trusted third parties, including:
- Logistics and Delivery Partners: To ensure the delivery of your orders.
- Payment Processors: To securely process your payments.
- Marketing Service Providers: For email campaigns and personalized promotions (only with your consent).
- Legal Authorities: If required by law or in response to valid legal requests.
We do not sell or rent your personal information to any third parties.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website:
- Essential Cookies: To enable core functionalities, such as user login and cart management.
- Performance Cookies: To analyze website traffic and usage patterns.
- Marketing Cookies: To deliver personalized advertisements and recommendations.
You can manage your cookie preferences through your browser settings or by visiting our Cookie Preferences Page.
6. Data Retention
We retain your personal data only as long as necessary to:
- Complete your transactions and provide services.
- Comply with legal obligations, such as tax or financial reporting requirements.
- Resolve disputes and enforce our terms and conditions.
7. Security Measures
We implement industry-standard measures to protect your personal data, including:
- Encryption: All sensitive data is encrypted during transmission (e.g., SSL/TLS).
- Access Controls: Restricted access to personal data based on the need-to-know principle.
- Monitoring and Audits: Regular security audits to detect vulnerabilities.
8. Your Rights
As a user, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request the deletion of your personal data, subject to legal retention obligations.
- Consent Withdrawal: Opt-out of marketing communications at any time.
- Complaint Filing: Lodge a complaint with a relevant data protection authority.
To exercise your rights, please contact us at the details below.
9. Third-Party Links
Our website may include links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before providing any personal information.
10. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
- Email: social@destinators.com
- Phone: +961 81 795 000
- Address: Verdun Street, Verdun 732, 9th floor
